9bdd Privacy Policy

01Introduction & Scope

9bdd's Privacy PolicyWelcome to 9bdd. This policy explains what information we collect about you when you use the 9bdd website, mobile app, or any related services — and how we use it, who we share it with, and the steps we take to keep it safe.

By using our platform, you acknowledge that you have Privacy Policy read and agreed to. If you do not agree with any part of this policy, please refrain from using our services.

This policy applies to all registered and unregistered users of 9bdd. It has been developed in compliance with the local data protection laws of Bangladesh and other countries where 9bdd operates.

02What Information We Collect

9bdd collects information about you from various sources. This information falls into three main categories:

Information you provide directly: At registration, we collect your name, email, phone number, date of birth, address, and identity verification documents (such as a national ID or passport).

Automatically Collected Information: When you use our services, information such as your device details, IP address, browser type, operating system, page visit logs, and session duration is collected automatically.

Financial & Transaction Information: Deposit, withdrawal, betting history, and payment method details are recorded in our system. However, full card numbers and bank account details are never stored on our servers.

03How We Use Your Information

9bdd uses collected data exclusively for specific, legitimate purposes. Our Privacy Policy How your data is used:

• Account management: For registration, login, and profile updates.
• Identity Verification (KYC): To prevent underage use and protect against fraud.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To respond to your complaints or queries.
• Promotional Communications: To inform you about new offers and bonuses, with your consent.
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal obligations: To comply with requests from government or regulatory authorities.
• Service Improvement: To analyze and improve the user experience.

04Data Sharing & Disclosure

9bdd does not sell or rent your personal information to any third party. However, your data may be shared in the following limited circumstances:

• Service Provider Partners: Payment gateways (bKash, Nagad), identity verification agencies, and cloud hosting providers receive only the data necessary for their specific function and are contractually bound to uphold 9bdd's privacy standards.
• Legal obligations: Data may be disclosed in response to a court order, government directive, or regulatory authority request.
• Anti-money laundering: Information relating to suspicious financial transactions may be reported to the Bangladesh Financial Intelligence Unit (BFIU).
• Business Transfer: In the event of a change in ownership of 9bdd, user data may be transferred to the new owner, though the terms of this policy will continue to apply.

Game software providers (such as Pragmatic Play, Evolution) only receive anonymized gameplay-related data that cannot be used to identify you personally.

05Cookies & Tracking Technologies

To improve the experience for 9bdd website and app users Cookies and similar technologies (local storage, session storage). Cookies are small files stored in your browser.

• Essential cookies: Login sessions and security tokens — the site cannot function without these.
• Performance Cookies: Helps monitor page load times and identify errors.
• Functionality Cookies: Remembers your language, theme, and favorite games.
• Analytics Cookies: Collects analytics data to understand which pages are used most.

You can block or delete cookies at any time through your browser settings. Note that disabling essential cookies may cause some site features to stop working.

06Data Protection Methods

To protect your data, 9bdd employs multiple industry-standard technical and organizational measures. Our Privacy Policy Key components of our security measures:

• TLS/SSL 256-bit encryption: All data transfers occur over encrypted channels.
• Two-factor authentication (2FA): An additional security layer applied at the time of login.
• Data Segregation: Different types of data are stored on separate servers.
• Regular Security Audits: Penetration testing conducted by independent third parties.
• Restricted Access: Only authorized personnel can access data on a need-to-know basis.
• Data Backup: Secure, encrypted backups are created on a regular basis.

However, no system can guarantee 100% security on the internet. In the event of a security breach, we will notify affected users as quickly as possible and take all necessary steps to address it.

07Data Retention Period

9bdd retains your data only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account information: For the duration of the active account and 5 years after closure.
• Financial Transactions: A minimum of 7 years as required by legal obligations.
• KYC documents: 5 years after account closure.
• Log Files: Up to 12 months.
• Marketing Data: Immediately upon unsubscribing, or after 2 years.

Once the retention period expires, data is securely deleted or anonymized. Some data may be retained longer due to legal obligations.

08Your Privacy Rights

9bdd's Privacy Policy you have important rights over your own data. To exercise these rights, please contact our support team:

• Right to Know: You can find out what data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: In certain cases, you may restrict how your data is used.
• Right to Data Portability: You can request a copy of your data in a portable format.
• Right to object: You can object to your data being used for marketing purposes.

09Protection of Minors' Data

9bdd strictly prohibits providing services to anyone under 18. We do not knowingly collect any information from minors.

Age is verified at registration, and proof of age is required during the KYC process. If a user creates an account with false information while being underage, the account will be immediately closed and all collected data will be deleted.

10Policy Changes & Contact

9bdd may, if necessary, update this Privacy Policy update this policy. For significant changes, we will post a notice on the website and notify registered users by email. Continued use of the platform after any changes constitutes acceptance of the updated policy.

The latest version of this policy will always be available on this page. The "Last Updated" date at the top of the page indicates when the policy was last revised.

For any privacy-related questions or concerns, please reach out to our dedicated Privacy Team. We are always here to support you and committed to keeping your information safe.